TFT Frequently Asked Questions Guide (FAQ)

Please read through our listing of the Frequently Asked Questions by subscribers and visitors to our site. Your query may be addressed below.

Q: How can we communicate with you?
A: We are reachable via the following means:
EMAIL: islandcarnival@gmail.com or trinidadfetetickets@gmail.com
MOBILE: +44 781 118 6566, (Trinidad number to be advised in February)
SKYPE: trinidad.fete.tickets (skype i.d)

Q: Do you offer carnival costume services also?
A: For 2010, we will be offering costumes for 2 bands – 1 J’ouvert,  and 1 Carnival Band. More information will be provided on the site.All costume collection will be at the relevant mas camps.

Q: What is the latest I can pay?
A: The deadline for FULL & FINAL payment for 2010 is midnight Wednesday 3rd February 2010. Full payments must be made by this date. In instances where official fete prices have not been released, we will make individual and personalised arrangements with the respective customers.

Q: Why isn’t the ticket price listed?
A: Final prices for fetes/events in T&T as has been the yearly custom, are not released until 2 weeks prior to individual events - TFT has no control over this. Prices currently listed are deposits.

Q: What is the purpose for the deposit?
A: The advantage of the deposit is, once the FINAL PRICE comes available, you will not have to go looking for the full amounts to ensure your tickets as they would've been reserved with said deposit and only the balance will need to be paid.

Q: Is this deposit on top of what the ticket prices usually are?
A: The deposit you pay is deducted from the total price.

Q: How do we know what our balance is?
A: Customers are sent individualised invoices for final payments once total prices have been applied.

Q: What is the ticket purchase process?
A: To pay for your selected ticket please view the panel on the right , which is facilitated by PAY PAL and accepts most major Debit & Credit cards. Click on the drop down arrow to select your event/fete of choice from the respective list.
NOTE: We DO NOT hold or reserve any tickets without a paid deposit.

Q: What fees are included on my ticket?
A: A minimal service charge and processing fees are attached to your purchase, to cover the cost of providing a personalized all in one ticket reservation & collection service.

Q: When can tickets be collected?
A: Purchasing customers are advised of our office address, hours of operation and T&T contact number. We are very accessible by email, skype and thru this blog as we answer all relevant emails received.

Q: How do I collect my tickets?
A: With reference to ticket collection, because you are booking online and we do not know who is who, to protect your purchase, when collecting your tickets we require you to walk with picture ID - driver's license, National ID card or Passport will be accepted in addition to the printed email confirmation you would have received. It is your responsibility to ensure you have these documents upon collection. Should someone be collecting on your behalf, please send us via email, the full name of the person collecting, your instructions to give the ticket to this person, and they are also required to have a copy of this said email with our acknowledgement of receipt and a valid form of picture ID.

Q: Will I be able to purchase extra tickets at your office?
A: Unfortunately, this is not possible. All tickets MUST be purchased and paid for in full prior to collection. There will be no 'extra' availability of tickets once the deadline has passed for accepting orders. As indicated, we are allocated a limited amount of tickets from the various promoters/committees and these are reserved for persons who have paid via TFT online.

Q: Will I be able to pay by cheque?
A: This is not possible. TFT does not accept cheques

Q: How do I know when tickets are SOLD OUT?
A: TFT aims to keep the site updated with regards to tickets sold out via our service. In addition, when making your purchase or selection via the PAY PAL system, you will be notified that the event you are trying to pay for is sold out.

Q: What do you mean by SOLD OUT?
A: Where fete/events indicate sold out, it means that tickets are sold out through this site/service (TFT) as we have reached our quota of tickets. This does not mean that the event itself is sold out.

Where an event is completely sold out, as indicated by the promoters/committee members we will advise of such.

Q: Can I purchase tickets at your office for any fete?
A: Tickets cannot be purchased at our location for any event.  Ticket purchases are handled through the website and only a collection facility is conducted at our location.  Only tickets for events we have an inventory for on the site can be collected at the office location.

Q: Do you accept cash at your office?
A: Unfortunately, we do not.  This is mainly for security purposes, in addition ALL purchases are done through the website and Pay Pal facility.  We do absolutely NO cash transactions at our collection point.

Should you have any other questions, after reading this, please feel free to send us an email